Use this page for account setup, Hatch coaching, streaks, billing, and support paths. The product is still moving quickly, so contact support when a workflow does not match what you see.
Getting Started
- Create an account, verify email, and finish onboarding so HackProduct can set the right starting point.
- Start with the dashboard recommendation if the practice hub feels too broad.
- Use Quick Take for a short rep, a full challenge for FLOW practice, and live interviews for timed sessions.
How Hatch Works
- Hatch reads the challenge context, your draft, and your recent practice signals when coaching is available.
- Hatch can be wrong or incomplete. Treat coaching as practice feedback, not professional advice.
- Keep private employer, customer, candidate, and third-party data out of practice prompts unless you have permission.
Streaks And XP
- A streak counts when a qualifying practice activity is completed for the day.
- XP reflects challenge difficulty, score quality, and eligible streak multipliers.
- If a score or streak looks wrong, contact support with the challenge title and completion time.
Billing And Plans
- The free plan has monthly practice and Hatch limits. Pro raises those limits and opens paid practice surfaces.
- Billing, payment methods, cancellation, coupons, tax, and invoices are handled through Stripe.
- Open Settings, then Manage billing, to update a card or review subscription status.
Account And Security
- HackProduct supports email and password, magic link sign-in, password reset, and Google account linking.
- Sensitive settings actions can require a fresh password confirmation.
- Use the forgot-password flow if you lose access to a password-based account.
Contact
- For support, email hello@hackproduct.dev from the account email when possible.
- For privacy requests, email privacy@hackproduct.dev.
- For billing questions, include the Stripe invoice number if you have it.